Privacy Policy & Terms
Last updated 8 September 2026
Privacy Policy
Effective Date: September 8, 2026
drtwrk, LLC (“drtwrk,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and process your information. This Privacy Policy describes our practices for handling the personal information we collect from or about you in connection with our websites and online services that we operate and that link to this Privacy Policy (the “Services”).
This Privacy Policy applies only to the Services, and does not cover any project files that you may share for testing, which are subject to a separate agreement between you and drtwrk.
This Privacy Policy does not apply to our handling of employee or job applicant data.
Collection of Information
We collect personal information about you when you interact with our Services, including:
Information you provide directly to us.
- Contact Information, including name, email address, telephone or mobile phone number, address;
- Commercial and business information, including employment and professional information, job title, records of products or services purchased, obtained, considered, or that may be of interest; and
- Correspondence you send to us, such as questions you ask or additional information about your work and projects.
Information collected automatically. Internet, electronic activity, and other information collected automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers; browser type and version; operating system and platform; and Internet service provider.
We may also receive the categories of information described above from other sources, including from users of our Services and via publicly available sources. Information that is collected when you use the Services may be combined with other information collected from you or from third parties, including to make inferences about you.
We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.
Use of Information and Purpose of Data Processing
We may use the personal information that we collect for various purposes, including to:
- Provide you with information about our services that you request from us, such as the early-access program, and to respond to your comments and questions;
- Conduct, assess, and improve our products, services, and business operations, including to perform troubleshooting and data analytics, maintain business systems and records, enhance the functionality and effectiveness of our products and services, and make other technological improvements;
- Conduct our marketing activities, including to keep you and others updated about our products and services and reach new potential customers;
- Keep our services, business, and customers safe and secure, including to detect, investigate, and prevent security incidents, fraud, and illegal activity;
- Protect or exercise our legal rights or defend against legal claims and remain in compliance with applicable laws and regulations; and
- Carry out any other purpose described to you at the time the information is collected, including if we request your consent.
Disclosure of Information
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the personal information we collect. We may disclose the personal information identified above to the following categories of third parties:
- Authorized third-party vendors and service providers. We may share your information with third-party vendors and service providers that provide services to us for business purposes, such as email deployment, advertising and marketing, security and performance monitoring, verifying customer information, research, data hosting, and data processing.
- Corporate affiliates. We may share your information with our corporate affiliates.
- Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.
- Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of our company, our affiliates, users, or the public.
- With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
Advertising, Cookies and Similar Technologies
When you use our Services, we and our third-party partners may use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”) to collect information from your browser or device. By using the Services, you consent to our use of cookies and similar technologies.
The following types of cookies are used on our Services:
- Essential cookies. These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. These cookies also help keep our Services safe and secure.
- Preference cookies. These cookies store information such as your login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
- Performance cookies. These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
- Advertising cookies. These cookies gather information about your use of our Services so we and third-party partners may improve your experience and provide you with more relevant content and advertising on our Services and elsewhere online and across your devices. They are also used to gather feedback on customer satisfaction through surveys. They remember that you've visited our Services and help us understand usage of our Services.
You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you and any differences in service are related to the data. Deleting cookies may in some cases cancel the opt out selection in your browser.
You can learn more about opting out of many of these types of technologies by visiting the NAI’s opt-out page at http://www.networkadvertising.org. To learn more about targeted advertising, these providers, or how you can opt out, please visit the DAA’s consumer choice page at http://www.aboutads.info/choices.
Some mobile and web browsers transmit “do-not-track” signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
International Users
This site is intended for users in the United States. If you visit this site from a country other than the United States or otherwise provide your personal information to us, you consent to the processing, transfer, and storage of information in and to the United States.
Children
We do not knowingly collect or sell any personal information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.
External Links
This Privacy Policy applies only to the Services and does not apply to third-party websites to which the Services may link, including links to outside websites or advertisements from third parties. We encourage you to review the privacy statements provided by all third parties prior to providing them with personal information.
Data Retention, Security, and Integrity
We will retain your personal information for so long as reasonably necessary for the purposes set out above, in accordance with applicable law.
We maintain reasonable security measures to safeguard information from loss, theft, interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
Changes to the Privacy Policy
We may modify this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.
Contact Information
If you have any questions about this Privacy Policy or our practices, please contact us via support@drtwrk.io.
Terms of Service
drtwrk, LLC
Effective Date: August 25, 2026
These Terms of Service (“Terms”) govern access to and use of drtwrk, a software plugin and related services (collectively, the “Service”) developed and operated by drtwrk, LLC, a Florida limited liability company with its principal place of business at 7413 Alford Ave., Middleton, FL 34762 (“drtwrk,” “we,” “us,” or “our”). By downloading, installing, accessing, or using the Service, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree to these Terms, do not access or use the Service.
The software license terms governing your use of the drtwrk plugin itself are set forth in the End User License Agreement (“EULA”), which is incorporated into these Terms by reference. Our collection and use of information is described in our Privacy Policy, also incorporated by reference. If the EULA and these Terms conflict regarding the software license, the EULA controls; in all other respects, these Terms control.
1. Description of the Service
drtwrk is a subscription-based plugin designed to operate within Autodesk® AutoCAD Civil 3D® (“Civil 3D”) that provides civil engineers and design professionals with tools, calculations, drafting aids, and workflow automation to support civil engineering design tasks. drtwrk requires a valid, separately licensed installation of Civil 3D, which is a product of Autodesk, Inc. and is not provided, licensed, or supported by drtwrk. drtwrk is not affiliated with, endorsed by, or sponsored by Autodesk, Inc.
2. Eligibility and Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. You must provide accurate, current registration and billing information and keep your account credentials confidential. You are responsible for all activity that occurs under your account.
3. Subscription, Fees, and Billing
3.1 Subscription Plans. drtwrk is offered on a paid subscription basis. Plan features, seat counts, and pricing are described to you at the time of purchase.
3.2 Automatic Renewal. Subscriptions renew automatically for successive periods equal to the term you selected, at then-current pricing, unless you cancel before the renewal date. For annual (or longer) subscription terms, we will send notice of the upcoming renewal at least thirty (30) days before the renewal date. For monthly subscription terms, no separate renewal notice is required beyond the terms disclosed at signup.
3.3 Cancellation. You may cancel at any time through your account settings or by contacting legal@drtwrk.io. Cancellation takes effect at the end of the then-current billing period.
3.4 Refunds. Except where required by law, fees are non-refundable, including for partial subscription periods or unused seats.
3.5 Taxes. Fees are exclusive of applicable taxes, which you are responsible for paying.
3.6 Pricing Changes. We may change subscription pricing prospectively upon notice; changes apply at your next renewal.
3.7 Payment Processing. Payments are processed by a third-party payment processor. We do not store your full payment card information; such information is collected and processed directly by our payment processor in accordance with its own terms and applicable data security standards, including PCI-DSS. Your use of the Service constitutes acceptance of the payment processor’s applicable terms.
4. License to Use the Software
Your right to install and use the drtwrk plugin is governed exclusively by the EULA. Nothing in these Terms grants you any license to the software beyond what is expressly provided in the EULA.
5. Acceptable Use
You agree not to, and not to permit any third party to:
- use the Service in violation of any applicable law, regulation, or professional licensing requirement;
- use the Service in connection with any application involving the design, operation, maintenance, or safety of life-critical, safety-critical, or high-consequence infrastructure or systems, including without limitation nuclear power generation facilities, airports, air traffic control systems, air or rail transportation control systems, hospitals or medical life-support systems, dams, or weapons systems (collectively, “High-Risk Activities”);
- rely on the Service as the sole or final basis for any engineering, design, safety, regulatory, or construction decision without independent verification and review by a qualified, licensed professional;
- reverse engineer, decompile, or attempt to derive source code from the Service, except as permitted by the EULA;
- resell, sublicense, rent, lease, or otherwise make the Service available to any third party outside your organization (or, if you are an individual professional rather than part of an organization, to any third party other than yourself) without our prior written consent;
- interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to it; or
- use the Service to develop a competing product.
6. Professional Responsibility; Tool, Not a Substitute for Professional Judgment
drtwrk is a design aid and productivity tool intended to assist qualified civil engineering professionals. It provides guidelines, suggestions, calculations, and drafting assistance, but it does not, and is not intended to, replace the independent professional judgment, review, calculations, or seal of a licensed Professional Engineer or other qualified professional. You acknowledge and agree that:
- outputs generated by drtwrk are advisory only and must be independently reviewed, verified, and approved by a qualified professional before being relied upon for design, construction, permitting, or any other purpose;
- you and your organization retain sole responsibility for compliance with applicable building codes, engineering standards, laws, and regulations, and for the accuracy, adequacy, and safety of any work product in which drtwrk outputs are used; and
- drtwrk is not a substitute for professional engineering services and does not assume any of the professional responsibilities that apply to your work.
7. Intellectual Property
The Service, including all software, designs, text, and content (excluding your data), is owned by drtwrk or its licensors and protected by intellectual property laws. These Terms do not transfer any ownership rights to you.
8. Feedback
If you submit suggestions, ideas, or feedback about the Service, we may use them without restriction or obligation to you.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. drtwrk DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CALCULATION, DRAWING, OR OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PROJECT OR PURPOSE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, drtwrk AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. drtwrk’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO drtwrk FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS SECTION LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
11. Indemnification
You agree to indemnify, defend, and hold harmless drtwrk and its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, your use of the Service in connection with any High-Risk Activity, or your violation of any law or third-party right.
12. Term and Termination
We may suspend or terminate your access for breach of these Terms, non-payment, or as necessary to protect the Service or other users. We may also terminate these Terms for convenience upon thirty (30) days’ written notice to you. You may terminate by canceling your subscription.
Upon any termination or expiration, you will have thirty (30) days from the effective date of termination (the “Export Period”) to export or download your drtwrk-generated files and data in a format made available by the Service. After the Export Period, we may delete such data and will have no obligation to retain or provide access to it.
Notwithstanding the foregoing, if we suspend or terminate your access due to fraud, non-payment, or a violation of these Terms involving unlawful or unauthorized use of the Service, we may immediately suspend or restrict your ability to export or download data, and no Export Period will apply unless and until we determine, in our reasonable discretion, that export access may be restored.
13. Changes to These Terms
We may update these Terms from time to time. We will provide notice of material changes (for example, by email or in-product notice). Continued use of the Service after changes take effect constitutes acceptance.
We will provide notice of material changes to these Terms, pricing changes, and other significant Service updates by email to the address associated with your account. It is your responsibility to keep your account email current. Notices are deemed received when sent.
14. Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in Florida, and you consent to personal jurisdiction and venue there.
15. Force Majeure
Neither party will be liable for any failure or delay in performance under these Terms (other than your payment obligations) to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, or failures of third-party hosting, cloud, or infrastructure providers. The affected party will use reasonable efforts to mitigate the impact and resume performance promptly.
16. Miscellaneous
These Terms, together with the EULA and Privacy Policy, constitute the entire agreement between you and drtwrk regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Notices to drtwrk should be sent to legal@drtwrk.io or drtwrk, LLC, 7413 Alford Ave., Middleton, FL 34762.
17. Contact
Questions about these Terms may be directed to legal@drtwrk.io.